Questions + Answers
Shipping + Delivery
+ What is the shipping fee?
We’re now offering free 2-day shipping in the UK on orders over £75. All orders under £75 are subjected to £5 flat rate shipping. Once your order is fulfilled and you receive a tracking number via email or SMS, expect products within 3 days.*.
*life happens. Unforeseen delivery delays are out of control. These shipping guidelines are not guaranteed.
*please be aware that you may need to cover customs import charges such as duties, taxes, and fees set by your country's customs authorities, as these expenses are not within our control and must be settled by the recipient.
Please reach out to hello@actandacre.com if you have any questions about your order.
+ Where do your products ship from?
Northern Ireland
+ Where do you ship to?
We ship to all regions within the UK. We also ship to:
France,
Germany,
Ireland,
the Netherlands,
Spain,
and Sweden
+ When will my order ship?
On average, orders ship out within 1-3 business days— during site-wide sales and the holiday season, please be patient with us as processing times may be a bit longer
+ When will my weekend order ship?
Your order should be packed up and ready to go during the weekend and sent out on the following Monday! (Not including Monday holidays)
+ When should I expect my order to arrive?
After your order is processed, expect products within 3-5 business days. You'll receive a tracking number via email or SMS.
*life happens. Unforeseen delivery delays are out of control. These shipping guidelines are not guaranteed.
+ I put in the incorrect address, what do I do?
Message us ASAP at hello@actandacre.com or send us a DM on Instagram— we will help to resolve the issue as quickly as possible, so don’t sweat!
+ I can’t find my package?
Message us at hello@actandacre.com or send us a DM on Instagram—we will help to resolve the issue as quickly as possible, so don’t sweat!
We also recommend reaching out to your local post office and they will be able to give you detailed information of your delivery.
If you selected Route’s Shipping Insurance with your order, you can directly file a claim here
+ What is Route Protection?
Route is a third-party application that allows our customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged.
You are able to select Route's Shipping Insurance at check out.
If you select Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here
+ My order is covered by Route Insurance
If you select Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here.
+ My order is not covered by Route Insurance
We are not responsible for any damage, defect, material difference or loss of orders that are not covered by Route insurance during checkout. We are unable to offer replacements or refunds for orders that were not insured.